Shipping & returns

RAM Peripherals Ltd
14 Lombard Road
Merton
London
SW19 3TZ
United Kingdom

Please call RAM Peripherals Ltd on 020 8543 9222 / 9696
or email on [email protected]

Please quote your order number and state clearly any discrepancies in your order or any delivery breakages and we will contact you with a returns number and details.

We currently only deliver to customers in the United Kingdom and always use reliable courier services
Orders received before 3.30pm (Monday - Friday) will be despatched same day for Next Day Delivery (Working Days Only).


There are many reasons why items ordered may need to be returned to RAM Peripherals, the most common reasons are covered below. 

Any other instances that not stated, will be subject to negotiaitions between RAM Peripherals and the customer.

You have received incorrect goods. (e.g. not the items that were ordered)
RAM Peripherals Ltd will take full responsibilty and will collect the incorrect items from an address specified by the customer, replacements will be shipped the same day. RAM Peripherals will cover the cost of both the collection and the re-delivery of the replacements.

You have ordered the wrong goods
RAM Peripherals Ltd cannot be held responsible for any mistakes made by the customer when ordering Items through our website. The goods received must be sent back at the customers own expense. Replacements will be issued upon receipt of the returned items. The customer will be liable to cover any cost incurred for the re-shipping of replacement goods. The customer will also be liable for any broken / lost / stolen items when in transit back to RAM Peripherals.

Ordered goods no longer needed or required
RAM Peripherals Ltd will take back the goods - any further shipping charges will be paid for by the customer. If RAM Peripherals Ltd are required to collect unwanted goods, the collection charge will be paid for by the customer. Original shipping charges cannot be refunded.

RAM Peripherals Ltd reserve the right to certain stipulations regarding products being returned:
i) All items must be returned in a re-sellable condition. Any items returned that are found to be damaged in any way, cannot be replaced or refunded under any circumstances
ii) RAM Peripherals Ltd can only accept the return of unused / unopened items. Any items returned that have been used, opened or tampered with in any way cannot be replaced or refunded.

Breakages
RAM Peripherals Ltd will attempt to refund or replace any items delivered damaged, subject to the following terms:

All Items Received Must Be Checked Upon Delivery

If you suspect breakages within your shipment, you MUST sign for the delivery as Damaged.
If you DO NOT sign for the delivery as damaged, and breakages are discovered upon closer inspection, you MUST report the exact amount of damages to us before the end of business on the day that the delivery takes place. Call us on: 020 8543 9222 / 9696
or email us on [email protected]
PLEASE NOTE: Any broken items reported after the day of delivery CANNOT be replaced or refunded.
- If you DO sign for the delivery as damaged, you MUST report the exact amount of damages to us within 5 days from the date that the delivery took place.
PLEASE NOTE: Any broken items reported after 5 days from receipt CANNOT be replaced or refunded.

Photographs Of Broken Items May Be Required

RAM Peripherals Ltd will only replace or refund broken items delivered if the above conditions have been adhered to.

Faulty media must be sent back to us (after a returns number has been allocated via telephone) to the address above to enable us to do a full test of the media. 

If this media is found to be faulty (and not incompatible with your equipment) a full refund (or replacement) including shipping charges will be given. 
If alleged faulty media is returned to us, and is found to be in good working order, then a charge of £10 plus return shipping charges may be applied.

Customers have 21 days from receiving goods to report any faulty media purchased. Incompatibility problems (in particular dvd-r & +r) should be returned to us in its original packaging and in good condition. Only the un-opened media returned will be replaced. Re-shipping charges will be incurred.